Warranty Policy
Effective Date: April 1, 2024
At Benifore, we stand behind the quality, reliability, and craftsmanship of every eBike we build.
This Limited Warranty applies to eligible Benifore products purchased in the United States and Canada through Benifore.com or authorized retailers. This warranty is provided at no additional cost and is separate from any consumer rights granted under applicable state or federal law.
Before your first ride, please carefully review the user manual included with your eBike. It contains important information regarding assembly, operation, safety procedures, maintenance requirements, and warranty eligibility.
While registration is not required to activate warranty coverage, we strongly encourage customers to register their eBike through Benifore.com to receive faster support, product updates, and service assistance.
Benifore warrants its products against defects in materials and workmanship under normal use and maintenance conditions, subject to the terms, limitations, and exclusions outlined below.
| Item | Parts | Guarantee time | Service |
| Basic parts | Frame | 12 months | Natural deformation, open welding, desoldering fracture phenomenon, quality problems caused by poor manufacturing can be replaced. Self-modification, collision damage, etc. are not warranted. |
| Fork, Handlebar, Stem, Rims,Seat post | 12 months | Natural deformation, open welding, desoldering fracture phenomenon, quality problems caused by poor manufacturing can be replaced. Self-modification, collision damage, etc. are not warranted. |
|
| Kickstand, Saddles, Fenders, Safety hook, Seat clamp, Stem clamp, Frame clamp, Pedals, Brakes, Brake discs, Brake levers |
3 months | collision damage of spare parts, etc. are not warranted. | |
| Crank set, Front arm set, Wheel hub, Spokes, Shifter, Derailleur, Flywheel, Bottom bracket, Shock Absorber, Wiring harness |
6 months | Man-made damage, self-modification, collision damage of parts and accessories are not warranted. | |
| Electrics parts | Controller | 12 months | Short circuit, burnout, performance failure due to poor manufacturing can be replaced. Water, disconnection, and man-made damage are not warranted |
| Charger, Main wiring harness | 12 months | Short circuit, burnout, performance failure due to poor manufacturing can be replaced. Water, disconnection, and man-made damage are not warranted | |
| LCD display, Throttle, Controller cover plate |
6 months | Short circuit, burnout, performance failure due to poor manufacturing can be replaced. Water, disconnection, and man-made damage are not warranted | |
| Headlights, Taillights, Power-off brake levers, Switches | 3 months | Short circuit, burnout, performance failure due to poor manufacturing can be replaced. Water, disconnection, and man-made damage are not warranted | |
| Motor parts |
Motor, Hall, Bearing | 12 months | Phase loss, Hall element burnout, demagnetization, abnormal bearing noise can be replaced. Breakage, water ingress are not warranted. |
| Battery | Lithium battery | 12 months | Replace the battery due to faults such as broken grids, no power storage, and less than 70% original capacity. No warranty for water ingress or man-made damage. Due to the problem of battery life and capacity, we need to send it back to our after -sales office for detection |
THIRD-PARTY COMPONENTS
Certain components installed on Benifore eBikes may be manufactured by third-party suppliers, including but not limited to drivetrains, braking systems, suspension components, and accessories.
These components may carry separate warranties provided directly by their respective manufacturers.
For specific warranty information regarding third-party components, please refer to the manufacturer's official documentation or website. Such components are not covered under the Benifore Limited Warranty unless otherwise stated.
SUBSEQUENT OWNER CONDITIONS
Warranty coverage may be transferred to a subsequent owner during the original warranty period.
The warranty period is always calculated from the original retail purchase date and not the date of resale.
Proof of the original purchase is required to verify warranty eligibility.
WARRANTY LABOR
Benifore will cover standard warranty-related labor costs for one (1) year from the original retail purchase date.
Additional service fees, installation fees, or labor charges not authorized by Benifore may not be reimbursed.
TERMS OF WARRANTY
To obtain warranty service, customers must provide:
• Original proof of purchase
• Product serial number
• Photos and/or videos showing the issue
Benifore reserves the right to inspect, repair, or replace any covered product at its sole discretion.
Replacement products or components may differ slightly in appearance, color, or specifications if the original item is no longer available.
Warranty service is generally limited to the country where the product was originally purchased.
ITEMS NOT COVERED
This warranty does not cover damage resulting from:
• Improper assembly or installation
• Accidents, collisions, abuse, or neglect
• Unauthorized repairs or modifications
• Improper maintenance
• Corrosion caused by environmental exposure
• Installation of incompatible parts or accessories
• Failure to follow maintenance schedules outlined in the user manual
If you are uncertain whether an issue is covered, please contact Benifore Customer Support before proceeding with repairs.
NORMAL WEAR & TEAR
Normal wear and tear is not covered under this warranty.
Examples include:
• Tires
• Inner tubes
• Brake pads
• Chains
• Bearings
• Cables and housing
• Handlebar grips
• Freehub bodies
• Spokes
• Sprockets
• Rubber components
• Transmission gears
• Cosmetic scratches and paint wear
Regular maintenance and replacement of wear items are the owner's responsibility.
WARRANTY CLAIM PROCESS
To initiate a warranty claim:
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Contact Benifore Customer Support or your authorized retailer.
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Provide proof of purchase.
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Submit clear photos or videos showing the issue.
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Follow instructions provided by our support team.
Warranty claims cannot be processed without supporting documentation.
SHIPPING DAMAGE COVERAGE
Shipping damage is not covered under this Limited Warranty.
However, Benifore will assist customers with shipping-related claims if:
• Damage is reported within seven (7) days of delivery.
• Photos and/or videos clearly showing the damage are provided.
• Original packaging is retained whenever possible.
Claims submitted more than seven (7) days after delivery may not qualify for replacement assistance.
CLAIMS PROCESS
For warranty assistance, please contact:
📞 +1 323-448-7808
Customers should retain their original packaging whenever possible, as replacement packaging may incur additional fees.
Benifore reserves the right to request additional evidence before approving any warranty claim.
Replacement parts are provided free of charge when approved under warranty; however, shipping charges and unauthorized labor costs may not be covered.
DISCLAIMER OF IMPLIED WARRANTIES
This Limited Warranty represents the complete warranty provided by Benifore.
To the fullest extent permitted by law, Benifore disclaims all implied warranties, including merchantability and fitness for a particular purpose, except where prohibited by applicable law.
Benifore shall not be liable for indirect, incidental, special, or consequential damages arising from the use or inability to use any product.
Some jurisdictions do not allow limitations on implied warranties or consequential damages; therefore, certain limitations may not apply to you.
Contact Us
For warranty questions or assistance, please contact:
📞 +1 323-448-7808
Our team is committed to providing timely, professional support and helping you enjoy every mile with confidence.